Elements Massage Features Exceptional Staff
Author: Lynette Carrington
Elements Massage Features Exceptional Staff
A big part of the program excellence at Elements Massage South Mesa is finding and training exceptional massage therapists and team members to become an integral part of their client-centric mission. Franchise owners Ron and Troy Suzanne Gatza have put together a focused team that includes studio manager, Amanda Hartline and massage therapist Stephanie Rodriguez.
Studio manager Amanda Hartline has been with Elements Massage since shortly after the location opened in 2015. “At the time, I was just leaving a big corporation,” she explains. “I was looking for something that was more comfortable. Troy had called me to do an informal interview, and after our conversation I felt like we were best friends.” It is that kind of warm, upbeat and professional style that permeates every facet of Elements Massage.
As the studio manager, Hartline handles all customer feedback and concerns. “We have what is called, ‘Listen 360’ where feedback is sent and service is rated from 1 to 10. Anything 8 or below, we will reach out to that person. I reach out and find out what we can do differently.” She also handles staff scheduling, client booking and vetting potential employees and training. “I totally love what I do,” says Hartline, who received much of her management training at a well-known local salon and spa. “I love that clients are put first. Every decision that is made here – it isn’t ‘What can we do to make more money?’ it’s ‘What can we do to make the client happy?” The owners also highly value their staff at Elements Massage South Mesa, which now counts 13 massage therapists on its staff, including Stephanie Rodriguez who began working at Elements Massage seven months ago.
“I became aware of Elements through my massage school,” says Rodriguez, who received her education at Cortiva Institute of Massage Therapy. “The franchise representatives used to come in and talk to the students. To me, Elements sounded like a place where the employees were appreciated and valued and that’s why I was interested. I had seven job offers before I took this one!”
Rodriguez does several different massage modalities. “I mostly do deep tissue, but I do a variety of things - deep tissue, Swedish, myofascial, trigger point therapy, pain management and injury treatment. A lot of my training is more medically massage based. I like to work here because we get to customize everything that we do. When a person comes in and they have a problem, I like that I can solve it for them.”
Hartilne adds, “We always say, ‘Here at Elements, we customize our massage to best suit you.’ So they kind of have a heads up about why we ask them questions.” When someone calls or comes in to book a massage, they are asked what type of massage they would like, if they’ve had massage therapy before, what kinds of issues they are having and if they would prefer light, medium or firm pressure. “We work as a team,” states Rodriguez. “If I can’t give someone exactly what they need but I know that another therapist can, I will refer them.”
Elements values and requires ongoing training and education for its therapists. Rodriguez states, “We are doing training sessions monthly in-house and the franchise requires us to do six of them per year. Then we have continuing education credits, so every therapist is offered 24 hours of continuing education credit a year when they start.”
With more than 222 locations throughout the United States and 13 in the Valley, Elements Massage is an upscale and professional establishment that welcomes its clients in like family and offers the finest in massage therapy treatments. The Greenfield location includes 13 massage therapists that offer sports massage, couples, deep tissue, Swedish, pre-natal, oncology, Reiki, trigger point, hot stone and energy work. Regardless of how you need your massage therapy, the trained, licensed and caring professionals at Elements Massage will have you feeling relaxed and rejuvenated with each visit. As an added bonus, for clients who are pregnant or who have had surgery, there is a special table that includes strategic “cut outs” to allow for the highest level of comfort and convenience.
Elements Massage is located at 1705 S. Greenfield Rd., Mesa. To book an appointment, visit http://elementsmassage.com/south-mesa or call (480) 719-7199.